Troubleshooting & FAQ

Clients aren’t showing up

  • Make sure the ShowTrak Client is running on the target PCs
  • Confirm Server and Clients are on the same LAN/VLAN
  • Check Windows Firewall on both sides; allow local network traffic
  • Restart the Client service/app on the target PC

Can’t adopt a client

  • Switch to Edit mode — the DISCOVER area (and the Adopt buttons) are hidden in Show mode
  • Ensure only one Server instance is running
  • Wait a minute; newly started clients announce themselves periodically

Wake‑on‑LAN doesn’t work

  • Verify WOL is enabled in the client PC’s BIOS and network adapter settings
  • Ensure the MAC address is correct and the machine has power (S5 may vary by model)
  • Some switches/VLANs block broadcast; try unicast WOL if supported or keep on same switch

Scripts fail on some machines

  • Test on a single client first and verify required permissions
  • Keep script assets small and paths relative to the script folder
  • Check the execution log/output in the Server UI

Where are logs?

  • On the Server machine: see Backups & data → Logs location

Need help?

Useful paths

Windows: %APPDATA%\ShowTrakServer
macOS:   ~/Library/Application Support/ShowTrakServer
Linux:   ~/.local/share/ShowTrakServer

The Logs folder holds log files, Storage holds the working database, and Scripts holds your scripts. Open them quickly from Settings (gear) → Open Logs Directory or Open Scripts Directory.